Rogers to credit 5 days of service to customers affected by outage in Mississauga, Brampton and the rest of Ontario
Published July 12, 2022 at 9:32 pm
Days after a country-wide service outage phone and internet service provider Rogers has announced they’ll be crediting affected customers on their next bill for five days off.
Rogers service just stopped for many customers for over a whole day on July 8 and into the weekend. Not only were personal cell phone and internet services down, but emergency services, already slammed passport offices, interac machines and even emergency service ground to a halt.
Al the services ceased because Rogers alone controls the largest share of the Canadian telecommunications marketplace at 31.6 per cent per Statistica. The other two members of the so-called Big Three, Bell and Telus, each control another 30 per cent.
The outage affected pockets of every province, but nowhere as harshly nor as widespread as in Southern Ontario. Which was almost entirely out from Windsor to Ottawa. This was the second Rogers outage in as many years after a major outage in April 2021.
For the first day of the outage the telecom giant offered sparse details about what caused the issue and had no estimated time of repair for some time. Service began to come back online late at night for some, but others reported issues over the weekend as well.
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From the get go Rogers said it would be proactively crediting customer accounts for the down time. In the last outage ROgers credit customers for just the day it was down.
This time however the company will be crediting affected customers for five days of usage. With an average bill at $62.13 last year and 31 days in August, this would reimburse customers about 16 per cent of their bill or around $10.
Customers have taken to the internet to voice their frustrations at this perceived pittance after days of inconvenience.
Oooh, 5 whole days of service. That's all we're worth as customers. https://t.co/XvoHJvRF9d
— Faz 🇨🇦🇬🇾🇺🇸 (@FazCDN) July 12, 2022
Meanwhile text message a scam has begun to float around falsely claiming to be the promised refund, prompting warnings from police services across Canada.
The Canadian Radio-television and Telecommunications Commission has demanded to know why the outage occurred. Rogers has ten days to respond to the information request.
The Federal Government has also stepped in setting meeting between the Big Three company leaders and Industry Minister François-Philippe Champagne to demand they assist each other in future outages.
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