Pet Valu limiting number of customers allowed in-store to two
Published March 31, 2020 at 2:20 am
In order to do their part to help prevent the spread of COVID-19, Pet Valu has announced it will be making changes to its operations.
The supplier of premium pet food, treats, and supplies announced it will be limiting the number of customers in the store at a single time to just two.
Additionally, the pet-focused chain will be reducing its hours of operation, to allow staff to re-stock and sanitize stores.
Further, customers will be able to (and encouraged to) call stores to place an order so their desired items are ready for pickup upon arrival.
Moreover, all local events have been postponed, self-serve dog wash stations and grooming salons will be closed, and stores will not be accepting returns–however, they will be extending their return period, and customers are asked to hold onto items they would like to return until stores resume accepting them.
“We believe taking these actions offer the best solutions for balancing our three main priorities: safety of our associates and devoted pet lover customers, servicing the essential needs of pets and maintaining a clean and sanitized work environment,” Richard Maltsbarger, president and CEO of Pet Valu, said in a news release.
“I want to thank all of our associates and customers for working together through this difficult time to find the best ways possible to continue to care for the pets we all love,” he continued.
Cover photo courtesy of Pet Valu’s Instagraminsauga's Editorial Standards and Policies advertising