No end in sight for Rogers outage in Mississauga, Brampton and southern Ontario
Published July 8, 2022 at 6:08 pm
The day-long Rogers internet and cell phone outage across Ontario currently has no end in sight, even as the telecom giant says crews are hard at work to get the province back online.
Many Rogers customers across Canada awoke unable to call, text or surf the web the morning of July 8. While communities in just about every province have been affected much of the outage is focused in Southern Ontario.
The outage has had wide-ranging effects beyond personal services. Police services, courthouses, Service Canada passport offices and Interac machines have all had to reduce or cancel services as a result.
Rogers announced the outage via social media around 9 a.m. this morning saying, “We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible.”
However, an entire workday later there seems to have been little progress made. After several reassurances their crews remained hard at work, Rogers announced around 6 p.m. the outage looked set to continue for sometime.
“We have every technical resource and partner fully deployed to solve the problem,” Rogers said, “As soon as we know the specific time the networks will be fully operational we will share that with you.”
“Right now we are focused on the solution.”
The company said it is “of course” going to proactively credit all affected customers.
The last major Rogers outage was little over a year ago in April 2021. After that outage Rogers credited their customers next bill for the cost of the day’s services.insauga's Editorial Standards and Policies