New technology expected to speed things up at Pearson Airport in Mississauga


Published August 18, 2022 at 11:15 am

New technology at Pearson Airport in Mississauga is expected to speed up the travel experience for passengers flying within Canada and abroad.

A completely new check-in and gate system that includes a “new generation kiosk” will let travellers check in and tag their own luggage, among other things, starting early next year.

Word of the incoming system comes as Pearson is still grappling with issues of delayed/cancelled flights, lengthy waits and lost luggage that have plagued the airport and other airports, as well as airlines, for the past four months.

While things seem to be improving in the last couple of weeks, issues are still frustrating travellers at Pearson and other airports.

The new system, from leading technology provider SITA, will also be available at Montreal-Trudeau and Calgary international airports starting early in 2023.

The Greater Toronto Airports Authority (GTAA), which operates Pearson, says the revamped system will make for a “faster and easier experience” for passengers.

“This initiative is a big step forward in helping us reach our passenger experience goals, while executing on our vision for a digitally enabled airport,” GTAA officials said in a news release.

“SITA will be providing all three airports with their flagship check-in and gate system, including a new generation kiosk, to simplify travel and create a common experience across Canada. The kiosk will allow passengers to check-in and tag their own bags, paving the way for a completely contactless journey for those travelling to, from, and within the country.”

Pearson officials add that the new touchpoints meet and exceed Canadian accessibility requirements and aviation security standards like text-to-speech hardware, navigational keypads, height controls designed for wheelchair, tap and chip and pin payment for in-flight upgrades and biometric cameras for future use.

“The new touchpoints will also make it easier to incorporate both touchless and biometric capabilities to enable airports to evolve as processes modernize,” the GTAA says.

SITA will provide Pearson Airport with operational teams to monitor for any potential bottlenecks in the terminals and look for ways to improve operational performance.


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