New mobile app gives Burlington residents front door to health and social services


Published June 23, 2021 at 4:13 pm


Burlington residents are getting a digital front door to health and social services.

The Burlington Ontario Health Team (OHT), in collaboration with IDENTOS (digital identity and access management), are launching the Burlington Health Digital Navigation service.

The new mobile app and web experience will act as a common localized digital front to health services for Burlington residents.

The first phase of the 24/7 navigation support tool is set to go live this fall.

“From the beginning, the vision for the Burlington Ontario Health Team has been to provide a person and family-centric model with health and social services surrounding patients, families and their caregivers,” Eric Vandewall and Dr. Harpal Singh, Burlington OHT Steering Committee Co-Chairs, said in a statement.

“With IDENTOS technology, we are laying the foundation for digital engagement and e-services delivery to our patients and community that will allow us to reach our goals and empower our community of patients to easily access services and share their own health information with their circle of care, and further promote collaboration and partnership across their continuum of care.”

Using IDENTOS’ Digital Wallet and Community Navigator, the private platform will provide local residents easy access using a single solution for identity across the region.

Over time this collaborative ecosystem will help:

enable patients, caregivers and families access and share their own health data,

allow healthcare providers to easily communicate important information with the community, and,

improve how patients find and access services from collaborating OHT organizations.

This leads, to what they believe, will be better patient and provider experience, better coordination of care and improved health outcomes for the community.

OHT is a collaboration of Burlington and surrounding area health and social service providers working together to integrate health services and supports to better meet the health needs of local residents.

IDENTOS helps healthcare, finance and government quickly connect consumers, partners and data silos safely together for seamless digital experiences, platform enablement, API integrations and more.

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