City of Burlington offers plenty of ways for residents to get in touch


Published July 12, 2022 at 1:40 pm

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Burlington staff wants to remind local residents there are numerous ways they can get in touch and conduct business with the City.

“We want our customers to know we’re here to help. As we emerge from wide-spread lockdowns, and as the construction continues on the main floor of city hall, we have had some customers ask us how they can connect with City staff,” said Angela Morgan, strategic lead, Customer Experience.

“The City of Burlington is operating with a mix of in-person, remote and off-site work and is ready to help customers with whatever City service they need in the way that is most convenient for them.”

Residents can connect with the City by calling Service Burlington at 905-335-7777 Monday to Friday, from 8:30 a.m. to 4:30 p.m. or sending an email at [email protected].

You can also visit Service Burlington in its temporary location on the third floor of 390 Brant St., beside City Hall. Enter from Elgin Street.

Some in-person services such as marriage licences and commissioning require an appointment. Visit or call 905-335-7777 to arrange a time.

The following in-person payments are available at Service Burlington:

  • Parking permits and tickets
  • Property taxes
  • Freedom of Information requests
  • Garbage tags
  • Dog licenses
  • Property information requests
  • Recreation services

Additionally, the Burlington Bus Terminal at 430 John St. and City recreation facilities are also available for in-person help.

You can even connect virtually via Microsoft Teams. Call 905-335-7777 to set up a time.

For all city information, visit their website.

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