Uber Canada says Hamilton riders lowest-rated in cities under 1 million people


Published March 21, 2023 at 6:06 pm

Whelp, Uber says Hamilton users need a little help to become better riders.

The ride-sharing giant, just more than one year ago, gave riders the ability to see exactly how their ratings are calaculated in the Uber App. Now that it has more than a year’s worth of such data, it has offered a second annual ranking of the top five and bottom five cities nationwide by average rider ranking. After a ride, Drivers rate riders, and vice-versa, from 1 to 5 stars.

Hamilton rates fourth from the bottom. It is also, based on the 2021 census, the only city of under 1 million people in the bottom five. (The 2021 Canadian census lists the population of Hamilton at just under 570,000.)

Ottawa has the lowest average rider rating, followed by Toronto. Montréal, in third-last, and Edmonton were also in the bottom five. (Both Ottawa and Edmonton surpassed 1 million in population in the last census.)

Conversely, some of the highest average rider ratings were found in midsized cities in Québec, the Maritimes, and the Prairies.

Sherbrooke, Que., and Trois-Rivières, Que., had a 1-2 finish for highest average riding ranking. Both are among the newest cities in Canada to add rideshare. Red Deer, Alta., stayed on the podium by placing third (after a second-place finish in 2022). Provincial capitals Winnipeg and Halifax entered the top five. The ‘Peg, with a population of around 750,000, was the largest city to make the top five.

Uber is offering some pro tips from drivers that riders can apply in order to help improve their rating:

  • Clean up after your mess
  • Buckle up
  • Be ready
  • Treat everyone with respect
  • Do not slam the car door
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