Thousands of 407 ETR Customers Affected By Data Theft


Published May 17, 2018 at 1:48 am


Residents who have information with the 407 Express Toll Route may be affected by a recently discovered data theft.

According to a report from the company, 407 ETR will be directly contacting approximately 60,000 customers by mail to advise them that their account name, mailing address, and in some instances their phone number were removed from 407 ETR’s office at some time over the past 12 months.

The company says no other account-related information — such as credit card, banking information, password, plate number, vehicle information, account balance, or trip history — was obtained.

As there is no indication of any external breach of 407 ETR systems, the incident is being investigated as an inside theft of data.

407 ETR was informed of this issue last Thursday (May 10).  An investigation was launched with the support of external security experts, and authorities have been notified (including local police, the MTO, and the Office of the Privacy Commissioner of Canada).

While the company says this stolen data is unlikely to present a risk of identity theft or financial harm, 407 ETR is offering to compensate all impacted customers with a year of free credit monitoring and identity theft protection services. Further details will be sent to customers by mail.

The investigation into this incident is ongoing.

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