This IT company provides unlimited support at a flat rate for Mississauga, Brampton and Halton businesses
Published April 28, 2023 at 10:40 am
For companies and businesses relying on technology, good IT support is a must to ensure things stay up and running. EMKAL can help, as one of the big names already providing reliable IT support at an affordable rate to companies in Mississauga, Brampton, Halton Region, and other cities throughout the west GTA.
Their vision is to ensure “technology is as easy to use and reliable as getting water from the tap”, and will assist with everything from cybersecurity and backup recovery to monitoring network and IT infrastructure.
They’re also Microsoft-partnered and can help set you up with important Microsoft services like Office 365.
Successful projects they’ve worked on in the past include the development of remote working solutions, Office 365 migrations, office deployments, and network overhauls.
While there’s tons of options out there for IT support, EMKAL is focused on providing the best experience for small and mid-sized businesses, and there’s a few key differences that set them apart from the others:
An affordable flat rate.
EMKAL provides unlimited IT support for a flat rate, making them a more cost-effective option compared to other IT companies which often charge for everything from overages to travel time to on-site visits. Those companies also tend to charge for time spent in 15-minute increments, meaning even a short 5-minute call will be charged for at least 15 minutes.
EMKAL’s fixed-rate pricing model ensures they’ll do everything they can to solve problems at the root so they don’t reoccur, as they don’t benefit from repeated calls. Their pricing is fully transparent – most EMKAL clients pay between $65 to $95 a month per workstation, depending on the complexity of their work and which services they need.
Extremely fast response time.
When a problem is reported to EMKAL, they pride themselves on fixing it as quickly as possible. Their median solve time of just 55 minutes (from the time a problem is reported to when it is solved and does not reopen) is extremely fast by industry standards. This gives their clients a sense of relief, knowing that any unexpected issues that arise won’t cause too much downtime for the business.
Ideal for small and mid-sized businesses.
For businesses with fewer than 150 users, managed IT services (outsourcing your IT to a specialist firm which provides helpdesk support) is a better alternative to an in-house IT person or department. Managed IT is more cost-effective, comes with a wider range of skillsets, and there’s no risk of your IT person taking a vacation or handing you a two-weeks notice right when you need them the most. IT experts like the EMKAL team also use modern tools such as ticketing systems and asset management to ensure the best support for your business.
It can’t be overstated how important good cybersecurity is for companies relying on software. Any company at any time can potentially be targeted by malicious attacks or held hostage with ransomware, putting your entire business at risk.
EMKAL deploys cost-effective security practices which are suitable for small and mid-sized businesses, and are consistent with the Canadian Centre for Cyber Security baseline controls. Their goal is to secure and protect IT environments without deploying costly solutions. They can also train and educate on a range of issues related to cybersecurity awareness, such as who on your network should have access to admin rights.
No reselling products and services.
Other IT companies will resell products and services and then be in charge of all contracts, which can make it hard to leave the vendor because they might control a service you need (such as your Office 365 licence, for example). This is called vendor lock-in as it makes it very difficult for clients to leave.
EMKAL doesn’t act like a middleman and they don’t resell products or services. They pride themselves on simply providing the services their clients want with transparent pricing and control, and their clients end up staying with EMKAL due to high satisfaction, not because they feel trapped.
With their friendly and professional service, and guidance under their experienced leadership team, EMKAL has already amassed numerous glowing testimonials over their 12 years in the field. The most common feedback they hear from their clients: “I don’t need to think about IT anymore. Things just work.”
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