Survey finds half of Canadian drivers don’t know what to do after a collision


Published November 28, 2019 at 5:59 pm


This time of year is one of the more treacherous times to be on the road, as collisions occur much more frequently.

However, according to a recent survey from Aviva Canada, half of all Canadian drivers admit they don’t know what to do after being involved in a collision.

“We were surprised at just how many Canadians are confused about what to do after they have an accident,” Oliver Rudd, Vice President of Auto Claims for Aviva Canada, said in a news release.

“It’s a normal instinct to reach out to a loved one, but that next call needs to be to your insurance company or broker who can guide you through the process and help you avoid costly mistakes or delays,” he continued.

According to the survey, 50 per cent of Canadians are unsure of how to navigate the claims process after a collision.

Additionally, only 33 per cent were likely to use an insurer-approved auto repair shop.

Further, many admitted they weren’t sure what to say to a tow truck driver at the scene of a collision.

Unfortunately, this lack of awareness can lead to towing, auto repair and rental suppliers who can take advantage of accident victims.

In the event of a collision, Aviva advises drivers who aren’t sure what to do to first call emergency services if necessary, then contact their insurance provider, and never sign any blank work order forms or agreements from tow, repair, or rental vendors.

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