Starting in January, NRT OnDemand takes over transit for Port Colborne


Published December 23, 2021 at 1:46 pm

Port Colborne Mayor Bill Steele, Niagara Regional Chair Jim Bradley and Via Chief Revenue Officer Dillon Twombly pose beside a NRT OnDemand van. Photo: Port Colborne

Starting January 3, Port Colborne residents will have public transit from anywhere in their city to anywhere within Niagara Region as the NRT OnDemand service begins in the city.

As previously reported by, the city will shift away from the Port Colborne Community Bus, a dedicated service operated by Welland Transit, and onto the region-wide network for transit. The last day for the Community Bus is December 31.

The advantage of the new NRT OnDemand is that it offers riders in smaller, rural communities more equitable access to transit than conventional, fixed route bus service can provide. Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Wainfleet and West Lincoln all use NRT OnDemand for their transit.

NRT OnDemand will operate in Port Colborne Monday to Saturday between 7 a.m. and 10 p.m. Fares are $3 per local trip, and $6 for inter-municipal trips. The $4 fare remains in effect for riders that wish to connect to Niagara Region Transit’s Route 25 (PC Link) at Port Colborne City Hall.

Niagara Region was one of the first communities in Canada to collaborate with Via for an on-demand transportation service. The fleet’s vehicles are mini-vans, which offer comfortable seating for up to five passengers. All COVID-19 protocols are in place for the health and safety of passengers and operators.

Riders are able to book trips in real time by using the NRT OnDemand mobile app, or by calling 289-302-2172, and selecting a pick-up and drop-off location within the service zone.

Once the ride is booked, passengers are directed to a nearby stop location to await their ride. Individuals without access to a smartphone are able to purchase transit passes at Port Colborne City Hall and Vale Health and Wellness Centre.

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