Residents can now visit Niagara Falls City Hall by appointment only


Published June 16, 2021 at 6:41 pm


Niagara Falls City Hall is now officially open to the public. However, the reopening, after more than a year of being shut down, comes with some conditions.

For starters, you can only go there if you have a scheduled appointment. As well, you will be expected to wear a face-mask and maintain proper social distancing.

The City issued a release, explaining proper protocol for any visit.

The release says to “arrive at City Hall’s main entrance doors (4310 Queen Street) 10 minutes in advance of the scheduled appointment time. All customers to the building will be required to complete the COVID questionnaire screening process, either through our App or via the security guard.”

“With the lobby’s current limited capacity, customers may be asked to line-up physically distanced outside of the entrance doors until they can be safely accommodated. Once your screening is complete, a staff member will meet you.”

“Staff handling paperwork will be behind barrier glass and will sanitize their hands before and after handling your documents.”

The list of available now-modified services is: building permit applications, building inspection, bylaw complaints, lottery licences, commissioning of documents and affidavits, marriage licences, business licences, property taxes, water bills, invoices, parking tickets, meetings with Mayor Jim Diodati and/or City CAO Ken Todd, pension papers and road occupancy permits.

The complete list of available services, as well as a list of what city facilities are now open, is up on the city’s website: or by calling the information line directly at 905-356-7521.

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