Petro-Canada experiences outages as cyber attack reported

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Published June 26, 2023 at 8:22 am

petro canada outage

Petro-Canada customers couldn’t pay or use points cards at many stations as a cyber attack was reported at the parent company, Suncor Energy.

Customers were reportedly only able to pay cash at the pumps and in-stores at several gas stations across Ontario on the weekend.

And as of Monday morning, the issues continued. A notice on the Petro-Canada website said the login was “temporarily unavailable.”

“Logging into Petro-Points from our app and website is temporarily unavailable,” Petro-Canada wrote on Twitter on June 24. “We’re working hard to resolve the issue and apologize for the inconvenience. Thanks for your patience!”

Many people took to Twitter to complain about the issue.

“Unable to use car wash the whole weekend because I misplaced my physical card and been using the digital card on the app for a very long time..” one person wrote on Twitter. “I hope you will compensate us by adding the lost days! It’s Monday and still no access.”

“Filled up at Petro Canada earlier today (June 25) and their pay at the pump was down. Had to pay inside and was told if I pumped less than I paid for it wouldn’t be returned to my card,” another wrote.

The issues come as Calgary-based Suncor Energy, which owns Petro-Canada, reported a cyber security incident in a press release on Sunday.

“While we work to resolve the incident, some transactions with customers and suppliers may be impacted,” the company said.

Suncor has notified the proper authorities and is working with third-party experts to investigate and resolve the situation.

The statement from the company says it is not aware of any customer, supplier or employee data being compromised or misused as a result of the intrusion.

With files from The Canadian Press 

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