Pearson Airport in Mississauga first in North America in helping travellers with disabilities


Published December 13, 2022 at 10:50 am

Pearson Airport in Mississauga

When it comes to making the travelling experience as comfortable as possible for passengers with disabilities, Pearson Airport in Mississauga is second to none in North America.

Canada’s largest airport, which has come under fire this year for ongoing chaotic conditions that included scores of delayed and cancelled flights, has this week been recognized for its strong performance when it comes to accessibility.

The Airports Council International’s (ACI) Accessibility Enhancement Accreditation Program has recognized Pearson for its achievements on that front.

Pearson is the second airport in the world and first in North America to receive such accreditation.

“At Pearson, accessibility is about creating an experience that enables everyone to participate fully in the exhilaration of exploration, as well as the enjoyment of reuniting with friends and family,” officials with the Greater Toronto Airports Authority (GTAA), which runs Pearson, said in a news release. “Today, this commitment is reflected by our recognition from Airports Council International’s (ACI) Accessibility Enhancement Accreditation Program, and we’re proud to be the second airport in the world and first in North America to receive this accreditation.”

The program is designed to help airports measure, evaluate and improve their accessibility management and culture, and is the only international assessment or accreditation program solely dedicated to airports’ accessibility to passengers with disabilities.

“We are on a journey of constant improvement, and making the airport experience an inclusive and seamless one for all is a core element of it,” Pearson officials added.

The GTAA says it works with various partners to improve accessibility at Pearson including the Canadian National Institute for the Blind, Canadian Hearing Services, Autism Ontario, Hidden Disabilities Sunflower Lanyard Scheme, Magnusmode, Changing Places, Lions Foundation of Canada Dog Guides and ProHara.

For more information, visit the GTAA website.

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