Passengers were stranded for 3 days by the airline in Mexico that was Ontario-bound
Published March 18, 2024 at 5:47 pm
Recent reports indicate that what should have been an ideal vacation for many turned, very quickly turned into a worst-case scenario, as a flight bound for Ontario from Cancun experienced significant delays.
Last Thursday, Flair Airline’s flight F8-9960 was anticipated to land in Ottawa via a direct flight from Cancun.
However, due to numerous disruptions, passengers were forced to stay behind not just for a few hours, but for three days. According to the reports, Flair customers would be shuttled to the Cancun airport, loaded onto a plane and then turned back to their hotels.
“We’ve seen this kind of behavior happen before, during the holiday travel meltdown of 2022,” Gábor Lukács, President of Air Passenger Rights, told insauga.com.
Throughout the three-day ordeal, Lukács helped passengers of flight F8-9960 not only look for ways to get home but also, provide advice on potential legal compensation.
“People affected by this reached out to us through LinkedIn and our Facebook group, because it was such a massive issue,” says Lukács.
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According to Lukács, the reasons for the numerous delays were ‘maintenance issues,’ as relayed by Flair Airlines.
Insauga.com reached out to Flair Airlines but received no comment at the time of publication.
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