ServiceOntario has set up operations at a new location where driver’s licenses, health cards, and Ontario Photo Cards can be renewed.
To meet the increasing demand for such services in Brampton, the Ontario government will now have a service hub located inside Peel Region’s headquarters at 10 Peel Centre Drive, next to Bramalea City Centre.
“Our government is making life easier for Ontarians by developing solutions that enhance customer service excellence and strengthen our community presence in efficient and scalable ways,” said Stephen Crawford, Minister of Public and Business Service Delivery and Procurement. “Through our partnership with Peel Region, we are integrating municipal and provincial services into a single community hub — enhancing accessibility, improving the customer experience, and elevating service delivery.”
The Service Ontario hub will be open Monday to Friday from 8 a.m. to 5 p.m.
The move is being made to meet the increasing demand for such services that have put a strain on other ServiceOntario locations, often leading to long wait times.
Crawford said the new location is easy and convenient for pedestrian traffic and is close to public transit, with the Bramalea Terminal nearby. Almost 60,000 visitors are expected to use the site within the first year.
The new hub is part of a two-year pilot program meant to explore new ways to enhance customer service, optimize resources, and reduce wait times, according to information supplied by the provincial government.
“As one of the fastest-growing cities in Canada, Brampton has seen significant demand for ServiceOntario services, and this new centre will help meet the increased demand and provide residents with a more streamlined experience,” according to a government statement. “Brampton has seen significant demand for ServiceOntario services, and this new centre will help meet the increased demand and provide residents with a more streamlined experience.”
Peel Region Chair Nando Iannicca said the project will combine provincial and municipal services under one roof.
“(It is) a major step forward in how we deliver services to our residents,” Iannicca said.
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