Oakville Council gets update on town’s 2022 digital plan

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Published September 21, 2022 at 4:36 pm

Oakville Town Council received a progress report from staff on the 2022 Digital Oakville Plan at a meeting on Monday night.

The update summarized the town’s achievements and the ongoing work taking place to digitally transform Oakville into they aim to be the most connected community in the Greater Toronto Area (GTA).


“As we continue to digitally transform and expand the town’s online services options, the town is committed to exploring new technologies and innovative ways to connect our community,” said Oakville Mayor Rob Burton.

“This plan ensures we are continuing to be strategic about investing in digital enhancements and improving access to public services.”

Key highlights from the report include:

Online Services

  • Offering new and improved online applications/permits/licenses for business licensing, building permits, recreation and culture program registration, parking and more
  • Providing a 3D GIS mapto better visualize areas within the town
  • Integrating PRESTO “tap on” functionality for transit users

Partnerships and Data Management

  • Developing a comprehensive town-wide data management strategy
  • Implementing mobile GIS solutions for data collection
  • Partnering with Sheridan College and Inovex Inc. on a pilot project to determine what additional services or infrastructure is required to enhance mobility of residents travelling to and from the Oakville GO Station
  • Establishing a payment standard across all town services

Digital Infrastructure

  • Launching free public Wi-Fi, digital information kiosks, pedestrian counters, and real-time parking information in downtown Oakville
  • Expanding electric vehicle charging stations across the town
  • Introducing battery electric buses into Oakville Transit services

Continuous Improvement

  • Building on the success of the snow plow tracker and offering an online loose leaf service tracker that allows residents to track the progress of the loose leaf service program and coordinate their yard work with this service
  • Adding overnight parking and courtesy temporary parking permits to online services
  • Modernizing and standardizing field staff’s communication devices to increase operational range, increase productivity, reduce costs, and reduce operational footprint

While the initial phase of digital transformation is underway, the town will continue to position the town for success by focusing on bringing more services online, reviewing staff experiences and internal processes, and developing standards to be more efficient and enhance the customer experience.

“The 2022 Digital Oakville Plan builds on the town’s commitment to connect our community through online services, partnerships and data management, digital infrastructure and continuous improvement, ” said Oakville CAO Jane Clohecy.

“Our staff take pride in delivering the services our residents need and want and we will continue to explore opportunities to make improvements to our offerings and position the town for success.”

Council approved the digital strategy to guide digital transformation back in 2017.

For more, see Digital Oakville Plan.

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