Niagara-on-the-Lake wants feedback from residents and tourists about their experiences


Published August 14, 2023 at 12:36 pm

For all those who live in Niagara-on-the-Lake, as well as those who have visited, the town wants your feedback on the experience of being in what is also called “Canada’s Prettiest Town.”

Good and bad comments are equally welcome on a survey called “Join The Conversation” but the bottom line is the Town wants to hear what people already enjoy and what could definitely use some work in the tourist destination.

“Providing customer service excellence is essential to the Town of Niagara-on-the-Lake and the residents, community partners, stakeholders, and businesses that Staff serve,” said Lord Mayor Gary Zalepa.

“This survey will allow Town Council and Staff to gauge what is working well and what needs improvements.”

Community members and visitors are invited to participate in this Customer Experience Survey until September 1 to share input on their experiences.

While the Town prides itself on continuously striving to enhance customer experience, seeking public input will help identify the success of modernizing customer service delivery options through the launch of the new Town website and various online service offerings and inform the next steps.

“Community feedback is critical to us and shapes how we provide service to the community, so we encourage everyone to complete the survey and share their honest feedback,” stated Niagara-on-the-Lake CAO Marnie Cluckie.

“The Town approaches service delivery through a customer-first lens. We are committed to improving our in-person and online services to be more engaging and, most importantly, enhance our customer experience. This Customer Experience Survey will provide input vital to ensuring we are meeting the changing needs of our customers.”

For more information and to take the survey, check it HERE.

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