New City of Burlington director will focus on improving customer relationships


Published January 17, 2023 at 1:59 pm

The City of Burlington has hired a new executive director of Community Relations & Engagement.

Jacqueline Johnson has been a leader in municipal government for more than 14 years, leading, supporting, and advocating for impactful changes in human services.

Through her experience working with some of the most vulnerable people in the community, she continues to influence and drive change to the delivery of human services programs by expanding participation at strategic tables, according to the City news release announcing her hiring.

“I am very pleased to welcome Jacqueline to Burlington as our new executive Director of Community Relations and Engagement following an extensive hiring process,” said Tim Commisso, City manager.

“Jacqueline will play a key role as a member of both the Burlington Leadership Team and the Strategy and Risk Team in the development and implementation of council’s strategic priorities including our commitment to human-centred service delivery.”

Johnson was most recently the Director of Community Access at the Region of Peel, which includes services for clients on Ontario Works, where she led the implementation of the Province’s new Vision for Social Assistance in Peel including what the transformation means for Ontario Works clients and the community.

As a key member of Peel’s Diversity, Equity and Inclusion Advisory Committee, she championed the launch of Peel’s first workforce census and the development of the Diversity, Equity, and Inclusion Strategy.

She is committed to ensuring that the voices of clients, residents, and staff continues to be heard and accounted for in the design of programs and services.

Johnson also serves on the board of directors for the Ontario Municipal Social Services Association and Crime Stoppers of Halton.

The new position of executive director of Community Relations & Engagement has been part of the City’s efforts to support the development of an even stronger and deeper relationship with our customers, the community, and community groups such as the Indigenous and LGBTQ2+ communities.

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