Online health card, license plate renewals and more comes to Service Ontario in Mississauga, Brampton, Hamilton

Published February 1, 2023 at 9:02 am

Anthony Urciuoli/hamilton.insauga.com photo

From health card renewal to applying for a marriage license, the province is rolling out more ServiceOntario online options and virtual appointments in Mississauga, Brampton, Hamilton, and across the province to help cut down on wait times and improve accessibility.

Premier Doug Ford was in Brampton on Tuesday (Feb. 1) to announce the province’s enhanced appointment booking system for 64 of the busiest ServiceOntario centres in the province.

Customers can use their smartphones or computers to book in-person visits for multiple services in a single appointment. You can also book a single appointment for an entire family, and customers will have the option to identify accessibility needs ahead of their appointment.

Ford said adding more online options will make it easier for people and businesses to connect with ServiceOntario, “putting customers first and saving people time and money.”

ServiceOntario is also enhancing the customer experience through a number of pilot programs including virtual services. Eligible Ontarians who may find it difficult to visit a ServiceOntario centre in person can book virtual appointments to have their health cards renewed through live video calls. For those phoning the Contact Centre, new technology is rolling out to cut down the time callers spend on the line with quicker interactive responses or call-backs.

Kaleed Rasheed, Minister of Public and Business Service Delivery, said ServiceOntario is also launching a virtual services pilot program with new online renewal services including health cards, licence plates and other government identification and permits.

In the next few months, Rasheed said soon-to-be-married couples will be able to apply for a marriage licence online through a new secure portal in participating municipalities. And by the spring, digital dealership registration for on-site registration of vehicle purchases at dealerships will be expanding to trade-ins and used cars.

“Ontarians are already benefiting from our improved services that are easy to use, more accessible and digitally enabled. They can choose to access services in person, by phone, or online – taking advantage of more than 55 online services available anywhere, anytime, any day,” Rasheed said.

Ontarians can also register for renewal reminders by email, text, or phone to help keep their important documents up to date.

Eligible Ontarians who may find it difficult to visit a ServiceOntario centre in person can book virtual appointments to have their health cards renewed through live video calls.

For customers who prefer to access services by phone, the province is rolling out new technology at the ServiceOntario Contact Centre to cut down the time callers spend on the line with quicker interactive responses and call-backs.

To book an appointment with ServiceOntario visit www.Ontario.ca/Appointment.ca or call 1-800-387-3445 (TTY 1-800-268-7095).

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