Milton council endorses digital strategy to enhance online services


Published September 14, 2022 at 2:33 pm

At a meeting on Sept. 12, Milton council endorsed the Town’s first digital strategy.

As the Milton community continues to grow and mature as the fastest growing municipality in the province as well as one of the fastest anywhere in Canada, the Town needs to make sure that future investment in technology platforms is made in a way that enhances customer service and meets the demands from the community.

According to the meeting agenda, the creation of a digital strategy was identified as a key priority within the 2020- 2023 Council-Staff work plan.

Milton’s Council-Staff work plan is a guide for how the Town will continue accommodating future growth while ensuring financial sustainability for both the organization and the community and the digital strategy will allow for a focus on resources and technology investments over the next few years.

Back in August 2021, staff retained Blackline Consulting to support the development of a new information technology strategic plan for Milton.

As a result, a strategy development process began that focused on data collection, surveys and interviews with staff, management and Members of Council to make sure the Town’s digital future focused on enhancing customer service across the organization.

The digital strategy includes five themes all of which aim at improving the Town’s digital maturity and capabilities.

They include a series of initiatives along with criteria for measuring success as well as the net overall positive impact to the Town as each one is implemented.

According to the agenda, the initial implementation of the digital strategy will be done within the existing division budget.

Any future financial impacts, which include service level adjustments or increases in resource requirements, will be brought forward to Council through the annual budget process.

Additionally, staff will continue to leverage other available sources of funding as a means to supplement the approved operating budget.

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