Internet issues impacting remote school learning in Halton now resolved

Published January 5, 2021 at 4:01 pm

Earlier today, Cogeco announced it was investigating an issue that was impacting internet service in the Halton Region.

In a tweet posted earlier today, Cogeco wrote, “Dear customers, please note that we are currently experiencing problems with our Internet services. Our technicians are working to restore these services as quickly as possible.”

Multiple internet providers, including Cogeco, were also reporting their services were down.

“We understand there are large internet outages within our communities from various providers. This may impact student and staff ability to access remote learning platforms,” the Upper Canada District School Board, which encompasses 79 schools in the Ottawa area, said in a tweet.

“Please be patient while providers work to resolve these issues.”

The outages come as students across the province are logging on for online-only classes as part of the Ontario government’s efforts to curb the spread COVID-19.

The shift to remote learning is part of a provincial lockdown that began on Boxing Day and is set to last until Jan. 9 in northern Ontario and Jan. 23 in southern Ontario.

According to Cogeco, the issues have now been resolved.

“Dear customers, we wish to let you know that the issue that resulted in intermittent access to websites or no service altogether for many Cogeco customers today is now resolved,” Cogeco confirmed in a tweet.

With files from the Canadian Press

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