HSR’s on-demand transit pilot launches in Waterdown

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Published September 7, 2021 at 11:05 am

Transit users in Waterdown can now take advantage of a unique on-demand service that is expected to make getting around a little easier.

The HSR launched its HSR myRide service on Monday (Sept. 7), a year-long pilot project that provides a stop-to-stop transit service that “dynamically adjusts the route” as passengers request a pick-up or drop off.

The on-demand element is expected to enhance the passenger experience through more direct trips, quicker journeys and shorter wait times, according to a City of Hamilton press release.

“Waterdown has experienced significant growth in recent years, and myRide is an innovative solution that allows us to better meet the needs of the community as it continues to grow and change,” said Maureen Cosyn Heath, HSR’s Director of Transit, in the release.

“By optimizing each route, on-demand will provide greater coverage and flexibility, while using existing resources.”

HSR myRide will be available for travel to or from designated bus stops within the Waterdown Urban Transit Boundary, to a connecting Burlington Transit bus route and Aldershot GO Station.

In addition to the 71 existing bus stops on HSR route 18 (Waterdown), 80 new virtual stops have been created to provide customers with greater access to key destinations in Waterdown that are not accessible on the traditional fixed route.

Fares remain the same for this on-demand pilot as they are for the rest of HSR’s services.

“This [HSR myRide] will connect residents to 80 new bus pick up destinations including Innovation Drive, Harry Howell Arena, Clappison Business Park and Waterdown Memorial Park,” said Ward 15 councillor Judi Partridge in the release.

Users can book their trip, up to 48 hours in advance, using the HSR myRide app (which will also provide customers with real-time information about the trip) or by calling 905-528-4200 between 5 a.m. and 7 p.m. Monday through Friday, and between 8:30 a.m. and 7 p.m. on Saturdays.

More information about the HSR and the myRide pilot, visit the City of Hamilton’s website.

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