Here’s Where Mississauga’s Toronto Pearson Ranks on the List of Best Airports

Published September 26, 2019 at 7:56 pm

Anthony Urciuoli/ photo

Toronto Pearson has been in the news recently for its innovative programs and new cafes. And, now it has found itself in the news once again.

The airport has been ranked 14th in the best mega airports in North America.

Earlier this year, Toronto Pearson was named the best large airport in North American by the Airports Council International’s (ACI) Airport Service Quality (ASQ) program.

According to J.D Power’s North America Airport Satisfaction Study, overall passenger satisfaction with North American airports has increased by a single point on a 1000-point scale year-over-year.

The 2019 North America Airport Satisfaction Study measures overall traveller satisfaction by examining six factors (in order of importance): terminal facilities; airport accessibility; baggage claim; security check; check-in/baggage check; and food, beverage and retail.

“With major terminal construction projects now underway in Los Angeles, Boston, Chicago, Atlanta and many other airports, it is becoming impossible for travellers not to experience some form of disruption,” says Michael Taylor, travel intelligence lead at J.D. Power.” “While these projects are necessary to address surging demand, they are currently causing passenger delays and confusion. This translates into a rushed passenger experience and less money spent on food, beverage and retail—and it’s slowing the progress of the airport satisfaction we’ve seen in the past several years.”

With the increase of travellers coming through Pearson, Canada’s busiest airport and North America’s most internationally connected airport, the airport is launched several initiatives to support a record-breaking travel season.

“Toronto Pearson has been named Best Large Airport in North America serving more than 40 million passengers by Airports Council International for two years in a row. That recognition is made possible by the collaboration of 50,000 airport workers and partners, a team that is committed to giving every passenger the best travel experience possible. In-terminal staff are readily available to assist and make sure that every journey begins and ends on a high note.” says Scott Collier, Vice President of Customer and Terminal Services, Greater Toronto Airports Authority.

According to J.D Power’s study, Toronto Pearson ranks 14th on the list of best mega airports in North America with an overall customer satisfaction score of 745 on a 1,000-point scale, which is below average. However, it has earned three power circle ratings, about the average for North American airports.

Here is a breakdown of the results:

Overall, North American airports have earned 762 on the scale, up one point from 2018.

The top-performing airports such as Detroit Metropolitan, Portland International and Indianapolis International, are relatively new facilities that accommodate increased passenger volume, incorporate localized food and beverage offerings.

Detroit Metropolitan Wayne County Airport ranks highest in passenger satisfaction among mega airports with a score of 786. Minneapolis-Saint Paul International Airport/Wold (779) ranks second, while Las Vegas McCarran International Airport (777) and Orlando International Airport (777) ranks third in a tie.

Do you think Toronto Pearson Airport should be ranked 14th?

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