Hamiltonians can give city feedback on HSR, DARTS transit accessibility


Published October 26, 2022 at 12:15 pm

Area residents of who rely on City of Hamilton transit infrastructure now have a chance to give feedback on accessibility.

The City of Hamilton Transit Division has commenced an annual public consultation regarding the accessibility of conventional transit (Hamilton Street Railway) and specialized transit (Accessible Transportation Services, ATS) delivered by DARTS, and through the Taxi Scrip program. A public meeting, which will include an in-person and virtual option, will take place next Thursday (Nov. 3) at the central branch of Hamilton Public Library.

That Nov. 3 meeting will be from 5 till 7 p.m. in the Hamilton Room at the HPL site located at 55 York Blvd. The first hour is the presentation portion of the meeting and will be made available online at the InsideCityofHamilton YouTube channel.

Small group discussions will take place from 6 to 7 p.m. with in-person attendees. That portion will not be recorded or broadcast online, the city said.

There are other means to send HSR comments, questions and feedback until Nov. 30. Those include:

  • Online: engage.hamilton.ca
  • In person: fill out a comment card or a survey at the HSR Customer Service Centre at 36 Hunter St. E. (Hamilton GO Centre) or at any Municipal Service Centre.
  • Email: [email protected]
  • Phone: 905-529-1212
  • Fax: 905-679-7305
  • Mail: Accessible Transportation Services, c/o 71 Main St. W., Hamilton, ON / L8P 4Y5

The city adds that participants may contact Accessible Transportation Services for:

  • Questions about the public consultations
  • Request a copy of the presentation in an alternative format (e.g. print copy or braille)
  • request accessibility accommodations to provide feedback or attend the meeting

Transportation service providers are required to hold at least one public meeting on an annual basis to consult with the community in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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