Fire causes another major Rogers service disruption in Hamilton


Published September 10, 2022 at 2:36 pm

Some Rogers users in Hamilton have been without services since last night (Sept 9) after a fire caused the second major outage in two months for the city.

Rogers posted an update at 10:30 a.m. saying they are aware of a service interruption.

A localized fire started last night and cut a fibre. This has affected TV, internet, and home phone services, but wireless services are not impacted.

Repair crews were given access to the site this morning once the fire was extinguished.

Rogers Canada acknowledges customers’ frustrations on their website.

“Our teams are aware and already hard at work to get your services back up and running as soon as possible,” Rogers said. “We know how important it is to stay connected and are sorry for the interruption.”

Rogers has not yet released a specified time for service restoration.

Two months ago, Rogers experienced a similar but more severe outage that stretched across most of southern Ontario.

The outage had wide-ranging effects beyond personal services. Police services, courthouses, Service Canada passport offices and Interac machines all had to reduce or cancel services as a result.

Days after the country-wide service outage, Rogers announced that they are crediting affected customers on their next bill for five days off.

For more information about the service Rogers Canada offers, or for updates about the current service disruptions, visit their website here.

Images courtesy of Rogers Helps Twitter. 

insauga's Editorial Standards and Policies advertising