Delayed flights lead to hundreds of anxious travellers at Pearson Airport in Mississauga
Published April 18, 2022 at 12:10 pm
A network-wide computer glitch at Sunwing Airlines has left hundreds of travellers waiting anxiously for dozens of delayed flights at Pearson Airport in Mississauga.
Many other passengers who are travelling abroad are also waiting for delayed Sunwing flights to come back to Canada.
Numerous travellers at Pearson today (April 18) report they’ve been waiting more than seven hours to board their flights.
The Toronto-based low-cost airline tweeted late this morning that, “Our systems provider is experiencing a network-wide system issue which has impacted check-in and boarding, resulting in ongoing flight delays for a number of Sunwing flights.”
The glitched reservations system, which also serves other airlines, is backing up their air traffic as well.
We regret any inconvenience to customers’ travel plans and are working to have the issue resolved as soon as possible.
In the meantime, we encourage all customers travelling over the next day to check their flight status before heading to the airport. (2/3) pic.twitter.com/kKOQ9CzG8B
— Sunwing Vacations (@SunwingVacay) April 18, 2022
Another tweet from Sunwing officials promises to keep passengers updated as more information becomes available.
Sunwing’s flight schedule today shows 11 flights are to leave from Pearson Airport, most bound for sunny vacation destinations in the Caribbean and Mexico.
The first departed at 6:15 a.m. while the last scheduled flight today is slated to take off at 10:35 p.m. tonight, bound for Montreal.
#Sunwing Rescheduled Toronto flight from Cancun cancelled again after we were made to check out of our rooms at 4 am. Now back in the hotel check in line with no one to check us back in and no updates on the flight.
— William Wallace (@RandyBuoy) April 18, 2022
insauga's Editorial Standards and Policies advertisingImportant note for all Sunwing Airlines passengers travelling over the next 12-24 hours:
Our systems provider is experiencing a network-wide system issue which has impacted check-in and boarding, resulting in ongoing flight delays for a number of Sunwing flights. (1/3) pic.twitter.com/3jYBnZLMji
— Sunwing Vacations (@SunwingVacay) April 18, 2022