Burlington services get thumbs up from 95% of city residents on public survey


Published January 19, 2022 at 10:47 am

Burlington residents are generally happy with the way things are going in their community according to a survey conducted by the City.

More than 95 per cent of people said they’re happy with the overall quality of services and 71 per cent would even support a tax increase to maintain or improve service levels.

“This council has worked hard to ensure resident input is reflected in our decision-making, that you get value for your taxes, and we continuously improve our delivery of City services,” said Mayor Marianne Meed Ward.

“There’s been a 20 per cent increase since the last term of council in residents feeling their input is reflected in City decision-making. Plus 94 per cent of you gave top marks for the City’s response to the COVID-10 pandemic.”

Kwab Ako-Adjei, director of the city’s Corporate Communications and Engagement department, said the information in the survey will help the city craft future business plan updates.

“We appreciate residents taking the time to provide this critical feedback. Public input is important to the work we do every day to deliver City services,” he said.

“Information gathered in this survey will be used in guiding the development of communication initiatives and public involvement programs on City issues, so we are especially pleased to see increased resident satisfaction when it comes to communications and engagement.”

insauga's Editorial Standards and Policies advertising